Who we are

Last Updated: 7th May, 2026

VAAK Living Holdings Pvt. Ltd. (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, mobile application, and related services (collectively, the “Services”).

By using our Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information to provide and improve our coaching services.

1.1 Information You Provide to Us

We may collect personal information that you voluntarily provide, including:

  • Full name
  • Email address
  • Phone number (if provided)
  • Account login details
  • Health, fitness, or nutrition information you choose to input
  • Payment-related details (processed via secure third-party providers)
  • Messages or communications sent through the app

You control what personal information you provide.

1.2 Information Collected Automatically

When you use our Services, we may automatically collect certain technical information, including:

  • IP address
  • Device type and operating system
  • Browser type and version
  • App usage data (pages viewed, features used, session duration)
  • Log data and diagnostic information
  • Cookies and similar tracking technologies (where applicable)

This information helps us maintain security, improve performance, and enhance user experience.

1.3 Health & Nutrition Data

If you choose to use features related to health, fitness, or nutrition tracking:

  • We collect only the data you explicitly provide or authorise.
  • You remain in control of what health or nutrition information is shared.
  • This data is used solely to deliver coaching services and improve your experience.
  • We do not access, collect, or process health data without your consent.

Health-related data may be considered sensitive personal data under certain laws and is handled accordingly.

This app may collect nutrition data from your device to provide personalized features and insights. Users have full control over which nutrition information is shared and processed by the app. Only the data explicitly authorized by the user will be collected. You can choose, at any time, which types of nutrition data the app can access and process. The app does not collect or use any nutrition data without your consent. All collected data is handled in accordance with applicable privacy laws and is used solely to improve your experience within the app.

2. How We Use Your Information

We use your information to:

  • Provide and deliver coaching services
  • Manage your account
  • Personalise your training and nutrition experience
  • Respond to enquiries and provide support
  • Improve our Services and user experience
  • Monitor platform usage and performance
  • Prevent fraud and maintain platform security
  • Comply with legal obligations

We do not sell your personal information.

3. Legal Basis for Processing (Where Applicable)

If you are located in the UK, EU, or another jurisdiction requiring a lawful basis for processing, we process personal data under one or more of the following bases:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate interests (such as improving services and ensuring security)

4. Sharing Your Information

We may share your information with:

  • Trusted service providers (e.g. hosting, analytics, payment processors)
  • Technology partners required to operate the platform
  • Legal authorities if required by law
  • Successors in the event of a business sale, merger, or acquisition

All third parties are required to handle your information securely and in accordance with applicable data protection laws.

We do not sell your personal data.

5. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our Services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

When data is no longer required, it is securely deleted or anonymised.

6. Data Security

We implement appropriate administrative, technical, and organisational measures to protect your personal information.

However, no system is completely secure, and we cannot guarantee absolute security of transmitted data.

7. Your Rights

Depending on your location, you may have rights to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent at any time
  • Request data portability
  • Lodge a complaint with a supervisory authority

To exercise your rights, please contact us at:

transform@trainmyos.com

We will respond in accordance with applicable law.

8. Cookies & Tracking Technologies

We may use cookies or similar technologies to:

  • Maintain account sessions
  • Improve security
  • Analyse usage patterns
  • Enhance performance

You may control cookie settings through your browser. Disabling cookies may affect certain features of the Services.

9. Third-Party Links

Our Services may contain links to external websites or third-party services. We are not responsible for their privacy practices or content.

We encourage you to review their privacy policies before providing personal data.

10. Children’s Privacy

Our Services are not intended for individuals under the age of 13 (or 16 where required by applicable law).

We do not knowingly collect personal data from children. If you believe a child has provided personal information, please contact us so we can take appropriate action.

11. International Data Transfers

If your information is transferred outside your country of residence, we will ensure appropriate safeguards are in place as required by applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be posted on this page with a revised “Last Updated” date. Continued use of the Services constitutes acceptance of any updates.

13. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact:

VAAK Living Holdings Pvt. Ltd.

19, 5th Level, HTC Aspire, Ali Asker Road, Cunningham Road, Bangalore, India – 560052

Email: transform@trainmyos.com

Our Gym website address is: https://www.nammaxfit.com

Our App website address is https://www.trainmyos.com

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.